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Contact DOE
DOE S.R.L., P.IVA 14600410964, Via Monte Napoleone 8, 20121 Milano (MI), Italy. For return and refund requests, email office@doebrand.it or use our contact page.
Your right to withdraw
For eligible EU consumer purchases made online, you may withdraw within 14 days after receiving the goods, without giving a reason. Standard catalogue choices such as size or colour are covered by these rights. A discounted price does not remove them.
Send your withdrawal notice
Use Withdraw from contract to enter and review your details, then confirm your notice. The form sends an acknowledgement with the notice details and submission date and time. You can also send a clear withdrawal statement by email. Include your name, order reference and the goods covered; a reason is optional.
Returning the goods
Send the goods back within 14 days after notifying us of your withdrawal. For current products, returns go to the Printful facility assigned to your order. Email office@doebrand.it for the correct parcel-return address and instructions before posting the parcel. Return addresses are for parcels only; send withdrawal notices and customer-service correspondence to DOE. Sending a clear withdrawal notice does not require prior approval. For ordinary withdrawal, you pay the direct return-postage cost unless DOE has offered to cover it or has not provided the legally required cost information before purchase. Retain proof of dispatch.
Condition and hygiene
Handle the item only as needed to inspect its nature, characteristics and fit. Handling beyond this may result in a reduction of the refund to reflect diminished value, where permitted by law. Clothing and swimwear are not automatically excluded from withdrawal. Any exception for sealed goods unsuitable for return for health or hygiene reasons applies only when its legal conditions are met, including that the goods were supplied sealed and were unsealed after delivery. Rights relating to faulty or incorrect goods remain protected.
Refunds following withdrawal
For a full-order withdrawal, we refund the payments due, including the least expensive standard outbound delivery option we offered. Extra costs for a premium delivery choice need not be reimbursed. Refunds are made within 14 days after we receive the withdrawal notice; for goods, we may wait until the goods are received back or evidence of return is supplied, whichever occurs first. We use the original payment method unless another method is expressly agreed, without a refund fee.
Damaged, faulty or incorrect items
Contact us promptly with your order reference and a description of the issue. Clear photographs can help us assess it. Statutory remedies for goods that do not conform to the contract remain available; EU consumers benefit from the applicable legal guarantee, generally a minimum of two years. Reporting guidance does not shorten those rights. Costs and remedies for faulty or incorrectly supplied goods are handled under applicable consumer law.
Lost parcels and other questions
If an order has not arrived, contact us with the order reference so we can investigate. This policy does not limit mandatory consumer rights. For help choosing a size before purchase, consult the product-specific size guide or contact DOE customer care.