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Frequently asked questions
Help with sizes, orders and shopping at DOE.
How do I choose my size?
Take your body measurements and compare them with the size chart on the exact product page. Charts can vary by product. Start with the size guide, or contact us with the product name and your measurements.
Can I choose different sizes for a bikini top and bottom?
Yes. Tops and bottoms are sold separately. Select a size for each piece and add them to your basket individually. Matching pieces are linked in their product descriptions.
Where can I see delivery costs?
Available delivery options and charges are shown in the basket or checkout for your selected items and destination. See delivery and payments for more information.
How can I check an existing order?
Use the order-status form with your order number and billing email, or sign in to your account.
Which payment methods can I use?
The payment methods available for your order are displayed at checkout before you place the order.
How should I care for my garment?
Follow the care instructions on the garment label. Material information is listed on the product page. Contact DOE if you need help with a particular item.
How do I ask about a return or a problem with an order?
To withdraw from an eligible online purchase, use Withdraw from contract or email office@doebrand.it with your order reference. You do not need to give a reason. Read our returns and refunds policy, and ask for the parcel-return address before posting an item. For a damaged or incorrect item, describe the issue; clear photographs can help.